𝗥𝗲𝗳𝘂𝗻𝗱 & 𝗘𝘅𝗰𝗵𝗮𝗻𝗴𝗲 𝗣𝗼𝗹𝗶𝗰𝘆

1. Under what conditions can I return a product?
Returns are accepted if:

• The product is damaged.
• The product is in its original condition, unused, and includes all original packaging.

2. Can I return a product if I change my mind?
No, returns for a change of mind are not accepted.

3. Is there any requirement for the return process?
Yes, you must make a video of the parcel and product while unboxing. This video serves as proof of the product's condition when it was received.

4. How do I request a return or replacement?
Contact us via WhatsApp to initiate a return or replacement request.

5. How will the return process work?

• Once your return request is approved, we will arrange a pickup from your location.
• Refunds will be processed within 15 days of receiving and verifying the returned product.

6. Can I get a replacement instead of a refund?
Yes, if eligible, you can opt for a replacement. The replacement product will be dispatched after we receive and verify the original product.

7. What happens if my return or replacement request is denied?
ORIFLAME.pk reserves the right to cancel any refund or replacement request if:

• The product does not meet the stated conditions.
• The unboxing video does not align with the claim.

8. How can I contact ORIFLAME.pk for support?
You can reach us through WhatsApp for any return, replacement, or support-related queries.

9. Why is the unboxing video important?
The unboxing video ensures transparency and helps verify the product's condition upon receipt, making the return or replacement process smoother.